1.Booking
Conditions
Please read these carefully as
they are the basis of the contract between your party and Kallisté
Holidays, as agents for the owner. By booking a holiday with us you (the
party leader) are agreeing to them on behalf of all your party Our
booking confirmation/invoice
Our booking confirmation/invoice (sent
by email after receipt of deposit payment) is our acceptance of the booking
(as detailed therein), and the contract is made on its issue. We ask you
to check the details and any anomaly should be reported to us immediately.
By making a booking you warrant that you are aged over 18 years. A deposit
equivalent of 30% of the accommodation cost is payable at the time of
booking, except within 8 weeks of arrival date when the full balance is
payable. If the deposit payment is not received and cleared within 10
working days the booking will be considered as void.
Your final payment
Your final payment must be paid in full not later than
8 weeks before your arrival date, or your booking may be deemed cancelled
and your deposit retained.
Credit card payment
Please note that when paying by credit card, KALLISTEHOLIDAYS.COM
will show up on your credit card statement.
Exchange rate used in 2007 €/£ = 0.68
Deposit(s)
When booking privately owned properties (i.e. apartment
or villa) you will be required to pay refundable deposit(s) on the day
of arrival.
The amount of the breakage/damage deposit will be specified on the booking
confirmation and should be in the form of a cheque in Pounds Sterling
made payable to Kallisté Holidays or in Euros cash. The cheque
is to be handed over to our representative on arrival. This is to cover
any breakage, damages, missing items or need for extra cleaning due to
the unreasonsable state of the property on departure. Please note that
you will not be able to use the property if no deposit amount is paid.
On the day of departure from the property our representative will agree
the amount (if any) to be paid out of your deposit with you. If no agreement
can be reached there and then Kallisté Holidays will charge you
the amounts demanded by the property owner to the limit of the deposit
within 14 days after your return.
Please note that on some properties a small cash deposit in Euros is required
on arrival. This is to cover “regular” cleaning costs. If
on departure the premises are as clean as they were on arrival our representative
will refund the cash deposit.
Cancellation policy
To cancel your booking you must immediately advise
us in WRITING by email. You will then receive a notice of cancellation
(by email), detailing any charges due. No booking is cancelled until such
a cancellation invoice is issued by us, so you should ensure you receive
one in order to avoid incurring extra costs. If you cancel between 12
weeks to 8 weeks before arrival date only your deposit (i.e. 30% of the
accommodation cost) is forfeited. If you cancel within the following days
of arrival date, your total accommodation costs plus a cancellation fee
of £20 are due less the following refunds : 55-43 days – 60%
refund; 42-29 days 40% refund; less than 29 days or after departure –
no refund. Please note that the conditions of your travel insurance policy
may allow a refund claim.
Charges for non-inclusive hotel items and damages
You enter into a separate contract with the hotel for
these items (e.g bar bills, telephone bills…etc) and agree to pay
locally for any charges for items or services used by your party and not
included in your holiday price as paid to us or paid by your party abroad,
and for any damage or loss incurred by the hotel arising from any act
or default by your party.
Change to your booking
If you request a change to your booking once confirmed,
we will attempt to secure the change if possible. When you make a booking,
Kallisté Holidays immediately enters into certain contractual commitments
with suppliers which it may not be possible to cancel without any charge.
If we can change your booking, there will be no administration fee from
Kallisté Holidays. However suppliers’ alteration or cancellation
fees will be applicable. No change is made to the contract between us
until we have accepted the requested change by the issue of a revised
invoice/confirmation. A change to accommodation or holiday dates requested
within 8 weeks of your confirmed arrival date will be regarded as a cancellation.
If we cannot make your requested change and you do not wish to continue
with the booking as made then the booking will be treated as a cancelled
by you on the date of your requested change.
If we change your booking materially after confirmation
we will, at our expense, offer an alternative of a comparable standard
in the same area (if available) or will refund all your monies in full
and final settlement on cancellation. Except in the case of ‘force
majeure’, if we have to make a ‘major’ change (i.e accommodation
to an entirely different time or in another area), or reducing the number
of days’ holiday after your ‘balance due’ date, we will
compensate you as follows: 36-55 days from departure: 10% of accommodation
cost; 14-35 days: 15% ; 3-13 days: 20%; less than 3 days: 25%. In the
case of ‘force majeure’, the above compensation payments will
not apply.
2.Complaints
We aim to make your holiday enjoyable. However, if
you have a complaint about the accommodation it must be reported immediately
to the hotel or representative. If you do not then receive satisfaction
before the problem substantially affects your holiday and within 48 hours,
please contact us at info@kallisteholidays.com.
A message including a means of contacting you must be left. Depending
on the nature of your complaint, we will try to solve your problem as
quickly as possible or find alternative accommodation for you, if appropriate.
You must of course meanwhile take reasonable steps to minimise the consequences
of the problem.
3.Our
responsibility
We accept responsibility should the services we are
contractually obliged to provide prove deficient or not of a reasonable
standard, and for any loss or damage sustained by you as a direct result
of the acts or omissions of our employees, agents, subcontractors or suppliers.
In respect of claims arising as a result of death, bodily injury or illness
of you or your named party members, we accept responsibility for the negligent
acts or ommissions of our employees and agents, and of our subcontractors
and suppliers whilst acting within the scope of or in the course of their
employment. We do not accept liability, however, for happenings or actions
outside our control, e.g.: delays to travel services, the temporary invasion
of pests, the presence of indigenous animals or insects, government action,
industrial disputes, damage or inconvenience resulting from the weather
(e.g droughtconditions) or from acts of God, or your party’s negligence
resulting in loss or accident.
4.Your
responsibility
You undertake to report to the hotelier, the property
owner, our representative or to us any deficiency in the accommodation
or its contents on arrival, to exercise due and reasonable care in respect
of your holiday accommodation and it’s contents, to leave it in
a clean and complete condition, to respect local and on-site regulations
and bye-laws, to limit party numbers to those on your confirmation, to
remit payments as invoiced on or before the due dates, to indemnity us
against all loss or damage arising directly or indirectly from any act,
default or omission of your party, and not to exceed the published occupation
capacity of the accommodation. Any serious abuse of a property or its
contents may render you liable to eviction without compensation.
It is your responsibility to keep us updated in case of a change of your
email address throughout the booking process. Claims arising from a change
of email address or an incorrect email adress will not be valid.
5.Your
health abroad
EU visitors to other EU countries are entitled to receive
medical treatment under the Status Service provided they have and E111
form. This does not cover all the costs involved. At the time of publication,
there are no special health precautions recommended but for up to date
information you should contact the Department of Health. We strongly recommend
you take out personal travel insurance with adequate health cover to ensure
you are fully protected should you become ill.
6.Swimming
pools and other facilities
Where a swimming pool or other facility is referred
to as being available for use, such availability is at the owners discretion
and is understood to be conditional upon (a) Seasonality (often mid June
to mid September depending on region), (b) favourable prevailing weather
conditions as judged by the local owner or agent, (c) temporary or unavoidable
closure necessitated by: the owners essential maintenance programme, accident,
damage or malfunction of equipment, and in the case of swimming pools:
compliance with any water conservation regulations imposed in time of
drought, damage or malfunction of the mains water supply. Non-availability
out of season, in adverse weather conditions or as a result of closure
under (c) above is understood to be a result of force majeure and not
to reflect on our failure to deliver an advertised facility.
7.Domestic
animals
Some villa owners allow pets. However, under no circumstances
can domestic animals (cats or dogs) be taken to a property (self-catering
or hotel) without the express prior written permission from Kallisté
Holidays. Clients arriving with animals who have not obtained this permission
will be refused entry to the property.
8.Passport/Visa
You should be in possession of a full 10 year passport.
If you are a non-EU citizen, please check with the relevant embassy as
regards the need for a visa.
9.Force
Majeure
Kallisté Holidays cannot accept responsibility
nor pay compensation for problems arising due to circumstances beyond
our control, including travel delays due to technical problems or industrial
action, problems caused by natural disasters or civil disorder, or any
other problems outside our control.
10.Company
Details
Our registered address is:
Kallisté Holidays Limited, Avaland House, 110 London Road, Apsley,
Hemel Hempstead, Hertfordshire, HP3 9SD, UK.
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